Returns

Refunds

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason, you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Please see below specific returning policies and processes dependent on your country.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund or exchange.

Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to not refund the cost of the items that have been returned, and/or deduct the value of the free gift from your refund.

Proof of purchase

To complete your return or exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund or exchange.

UK - Returning Items

1. Complete the form received with your Toggi order

2. Visit our-returns.dpd.co.uk/TOGGI_RETURNS and follow the steps

3. Package up your return and take your return to a DPD drop off near you

IE - Returning Items


Unfortunately, we are unable to offer exchanges for Ireland orders. Please return the item to us for a refund and re-order online at www.toggi.com/en-ie.

To return items ordered to Ireland:

  • Items must be returned in its original condition with the original packaging and labels still attached
  • Ensure the parcel is packaged securely and any item inside will not be damage during transit
  • Please make sure that the parcel is clearly marked as 'UK Return - All Tax and Duties Paid' to properly avoid any customs charges.
  • If your parcel incurs customs fees when entering the UK, Toggi will not be responsible for these charges. In such cases, your items may be returned back to you and the courier will not refund any postage costs.
  • Please send items for return to:

    Toggi
    Laurel House
    146 - 148 Garnet Road
    Leeds
    West Yorkshire
    LS11 5HP

 

Contacting us

If you would like to contact us concerning any matter relating to this Returns Policy, you may send an email to hello@toggi.com (please be aware, email response time can take up to 5 working days).

PLEASE NOTE: During peak times, our returns process can take up to 10 working days. We thank you for your continued patience during peak times.