Terms and Conditions

 

Effective Date: April 2025
Website: www.toggi.com
Company: Finest Brands International Limited
Registered in England & Wales – Company No. 2545569
Contact: hello@toggi.com | Tel: 0113 270 7007

1. About Us

This Website is operated by Finest Brands International Limited, registered in England and Wales under company number 2545569. Our registered office is Laurel House, 146-148 Garnet Road, Leeds, West Yorkshire, LS11 5HP.
We trade as "Toggi".

2. Website Use

2.1 Eligibility

You must be at least 18 years old to use this Website. Use is permitted only where lawful in your jurisdiction.

2.2 Intellectual Property

All Website content (text, images, code, designs, trademarks) is owned or licensed by us. You may use content for personal, non-commercial use only. Reproduction or distribution without permission is prohibited.

2.3 Prohibited Use

You must not:

  • Use the site for harmful, disruptive, unlawful or abusive purposes.
  • Upload viruses or attempt to gain unauthorised access.
  • Use content for commercial purposes without consent.
  • Upload or transmit harmful or malicious content, including viruses.
  • Copy, modify, or store content without our permission.

We may suspend or terminate access for violations.

3. Product Orders

3.1 Product Information

We strive for accurate descriptions and imagery. Products are subject to availability and may vary slightly from images. We reserve the right to change or discontinue products without notice.

3.2 Pricing and Payment

Prices are listed in GBP and include VAT. We reserve the right to correct errors and cancel affected orders.
Accepted payment methods are listed at checkout. Payments are processed securely by third-party providers.

3.3 Order Confirmation & Contract

You’ll receive an order confirmation email when you place your order. This is not acceptance. A binding contract forms only once we dispatch your item.

4. Delivery and Returns

4.1 Delivery

We deliver within the United Kingdom. Delivery times and costs are displayed at checkout. Delays caused by external factors (e.g., courier issues) are outside our control.

Risk passes to you on delivery. Missed delivery reattempts may incur additional fees.

4.2 Your Right to Cancel (Consumer Contracts Regulations)

You have a statutory right to cancel your order within 14 days of receiving your items (cooling-off period), except for the excluded items below.

To cancel, you must inform us in writing and return the product unused, in original packaging, and with proof of purchase.
Refunds will be processed within 14 days of receiving the returned items. Unless the item is faulty, you are responsible for return costs.

4.3 Items Not Eligible for Return

In accordance with the Consumer Contracts Regulations 2013, you cannot return:

  • Sealed goods not suitable for return due to health protection or hygiene once unsealed after delivery (e.g., riding hats, helmets, underlayers, or gloves worn close to the skin).
  • Made-to-measure or customised items, including bespoke riding hats.

We recommend checking sizing guides or contacting us for assistance before ordering these items.

5. Promotions & Discount Codes

  • Valid for one-time use only and may not be combined with other offers.
  • Non-transferable and no cash alternative.
  • May be withdrawn without notice.
  • Territory- or time-specific usage may apply.

6. Limitation of Liability

We are not liable for:

  • Indirect or consequential loss.
  • Loss of business, data, or revenue.
  • Delays beyond our control.

Nothing excludes our liability for death, personal injury caused by negligence, or your statutory rights.

These Terms do not affect your statutory rights under the Consumer Rights Act 2015.

7. Account Registration

If you create an account, you are responsible for keeping login details confidential and ensuring the information is accurate. We may suspend or close accounts for misuse.

8. Third-Party Links

We may link to external websites. We are not responsible for their content or policies. You access them at your own risk.

9. User Reviews or Content

By submitting content (reviews, photos, etc.), you grant us a worldwide, royalty-free license to use, display, and reproduce it. Content must not infringe others' rights or be abusive or misleading.

10. Privacy and Cookies

Use of this Website is subject to our [Privacy Policy] and [Cookie Policy]. These explain how we collect, store, and use your data in compliance with the UK GDPR and Data Protection Act 2018.

11. Changes to These Terms

We may update these Terms at any time. Updates take effect once published on the Website. Continued use signifies acceptance.

12. Dispute Resolution & Governing Law

These Terms are governed by the laws of England and Wales.
You may bring claims in the courts of your home country if you're an EU resident.

If we cannot resolve a dispute, you may use the Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/odr